Refund Policy

 

RIGHT OF WITHDRAWAL

The customer has a period of 14 calendar days to exercise the right of withdrawal, provided you have not opened and unsealed the package. The computation of this period shall start from the day following receipt thereof. If you have decided to cancel the purchase of our products you must inform us, within the same period, by sending an email to. hola@cuscusians.com ; In this email you must attach a copy of the delivery note or purchase invoice, as well as a telephone number or email to contact you.

You will be responsible for the cost of returning the order.

The right of withdrawal shall not apply in those cases in which any of the exceptions contained in Article 103 of Royal Legislative Decree 1/2007 of November 16, 2007, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

Procedure for exercising the right of withdrawal:

Once we receive the email in which you express your desire of withdrawal, we will contact you within a maximum period of 72 hours to manage the return. Once we have received the product, along with the delivery note and verified that it is in perfect condition, we will proceed to pay the amounts received, including shipping costs if you paid them, in the same way they were paid, within a maximum period of 11 calendar days.

7.GENERAL CONSIDERATIONS OF THE COSTS OF RETURNING THE PRODUCT.

The procedure for returning defective products and exercising the right of withdrawal is described in points 5 and 6 of these General Terms and Conditions. Remember that whenever you want to make a return, expect to receive a response from us before proceeding with the shipment.

Please note that the cost of returning the product will always be at your expense, except in the case of a defective product, which will be at our expense because it is understood that they are a further manifestation of the product warranty, which is 2 years.

You will be reimbursed the amounts you have accurately and effectively paid, including shipping costs where applicable, preferably using the same payment method you used to make the purchase.

Likewise, we must receive the products in the same conditions in which you received them and with optimal packaging for their safety (if possible keep their original packaging).

The return must be tracked using the order number.

Returns should be sent to:

CoCreable SL (CUSCUSIANS)

C/ Sant Grau 12

17003 GIRONA