Shipping Policy
Types of shipment and cost:
SPAIN
Peninsula and Balearic Islands FREE - Postal Mail (3-10 working days - Balearic Islands + 2 days) from the next working day.
24/48h. EXPRESS - 1,99€ - Shipping with Correos Express or similar from the next business day.
EUROPEAN UNION
Regular International - 2,99€ - Postal Mail (4-12 business days) from the next business day.
International Express (Pick up at Access point) - 5,99€ - (3-5 business days) from the next business day.
International EXPRESS - 11,99€ - Express delivery (48-72h. working days) from the next working day.
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CHARACTERISTICS OF THE SERVICES. FUNCTIONALITIES.
3.1. Access to and use of our services
To access our services and be able to purchase our products you must register and become a registered user; to do this you must fill out the online form in which we will ask you for your name, surname, email address and password. The password is private, is protected by encryption and will not be shared with third parties, except with your express authorization.
The password is unique, non-transferable and confidential. As a registered user, you must use it correctly and ensure its integrity, exonerating CoCreable SL from any responsibility for its improper use. In the event of any incident you may have, please contact us as soon as possible by sending an e-mail to hola@cuscusians.com
Electronic communications
By registering and obtaining the status of registered User, the User agrees to receive all notices and information about our Services and other offers electronically. These electronic communications may be published in the registered User's account and/or sent to the e-mail address provided.
CoCreable SL shall consider communications in electronic format to have been duly notified within 5 days of publication or dissemination, regardless of whether said communication has been read by the User.
The consent to receive notifications in electronic format will be valid until the termination of the contractual relationship.
It is the User's responsibility to provide real data that will allow CoCreable SL to adequately provide the contracted service, as well as to keep them updated for this purpose. Specifically for proper communication with the User; e-mail and other contact information provided in the User's initial registration.
CoCreable SL reserves the right to terminate or change the terms and conditions under which electronic communications are provided, which will be duly notified in accordance with applicable law.
CoCreable SL will receive any comments, complaints and/or suggestions from Users confidentially at the following email address hola@cuscusians.com
3.3. Pricing
The prices of our products include the corresponding taxes and will be those in force at the time of the purchase. Any error or mistake on our part in relation to the determination of the price, will be immediately corrected and will result in the cancellation of your purchase and the consequent order, refunding the amount you have paid for it, within a maximum period of 7 working days; the amounts will be refunded preferably in the same way as they have been paid by the customer, provided that the order has not yet been sent to you and informing you of this circumstance as soon as possible, not giving rise to any compensation on our part.
Likewise, CoCreable SL guarantees the existence of all products offered on our website on a specific day and time, in case of unavailability of the same, the Customer will be informed in a timely manner.
3.4. Purchasing process
To purchase our product you must register as a registered user. To do this you must fill in the online form in which you must include your name and surname, postal and e-mail address, NIF and password. Once you obtain this condition you will be able to process your order.
The password is unique, non-transferable and confidential. As a registered User, you must use it correctly and ensure its integrity, exonerating CoCreable SL from any responsibility for its improper use.
In the event of any incident, the User will be contacted as soon as possible by sending an email to hola@cuscusians.com
CoCreable SL reserves the right to modify or temporarily interrupt access to the User account or part of it, or any Service, with or without prior notice, when it considers that a negligent or guilty use of the same is being made. This situation will be duly communicated to the interested party.
First of all, you must select the desired product, and check that it really is what you are looking for, pay special attention to the product description and its size. The price of the product is indicated in euros and includes Value Added Tax (VAT), select "add to cart" and customize your purchase by choosing the quantity you want to buy and if necessary, adding instructions to the seller in the space that we have expressly enabled for it. Then you only have to choose what type of shipping you prefer, and the method of payment (card, PayPal or bank transfer).
3.5. Shipping costs
When you make the purchase you will see the shipping options available with the corresponding costs for you to choose yourself. You can also stop by our warehouse in Girona to pick it up.
If you place your order during the weekend or on a holiday, it will be processed the next business day.
Once you have selected the shipping costs, they will be added to the amount of your purchase and we will indicate the total amount to be paid. At that moment you will be able to choose between paying by credit card, PayPal or bank transfer. If you pay by bank transfer, we will not proceed to process the shipment until we receive proof of payment. If after 10 days, counting from the day you have placed the order, we have not received proof of payment, we will proceed to cancel your order.
3.6. Confirmation of the order and issuance of invoice
Once we have received the amount corresponding to your purchase including the shipping costs specified before making the payment, we will send you the confirmation of your order to the email address that you have informed us, and we will start to process it in the terms informed. Once the purchase is confirmed, we will not be able to modify any aspect of it, including the shipping address previously confirmed by you. However, in case of any urgent and unforeseen modification you can send us an email to. hola@cuscusians.com and we will try to solve it in the best possible way. Any cost that this procedure may cause will be at your expense.
3.7. Cancellation of the order
Yes, you can cancel an order. To do so, you must send us an email to. hola@cuscusians.com indicating "cancellation" in the subject line. If we have not yet sent the order to Correos, the cancellation will be free, but if the order has already been delivered to Correos, the cancellation will have a cost for you of 6 euros for shipments to Spain and 15 euros for international shipments, amount that will be deducted from the amount you have paid us, proceeding to refund you the difference (amount paid -6 euros or -15 euros). In both cases the reimbursement will be made preferably using the same system that you have used and in any case you will be duly informed.
4.-SHIPMENT AND TRACKING OF THE ORDER
CoCreable SL ships its products to:
-Spain, except the territories of Ceuta, Melilla and the Canary Islands.
-CEE countries
It offers 2 delivery systems:
4.1. Delivery at a delivery point: At our Girona store free of charge.
4.2. Delivery at the address informed at the time of ordering by the customer. At the time of delivery you must identify yourself and sign the delivery note that will certify receipt of the order.
If you are not at home at the time of delivery, the post office will leave a notice with instructions to follow from this moment. You will be able to contact the corresponding transport agency to arrange a second delivery or to pick it up. If this could not be, the order will be available at the destination agency, which will look for a solution, and if it does not get it within 10 working days from the day of the first delivery attempt, the package will be returned to its origin.